Crafix Shipping Policy
Continental USA (Contiguous 48)
- Free Shipping on Orders over $89
- $6 Shipping Fee on orders less than $89
Alaska, Hawaii, Territories & Military
Goods will be shipped from China and the price will be calculated based on your location. Please contact us via [email protected], we will give you a bulk price on your items.
International Shipping
Shipping & duty will be calculated at checkout based on your location. Customs clearance, taxes and duty charges are included in the calculated rate.
Track Your Shipment
A shipment confirmation with tracking information will be sent to your email once the package has been scanned in by the carrier. Oftentimes, the packages are scanned late at night.
Shipping Charge
We are pleased to offer Free Standard Shipping for all orders from USA Contiguous 48 States.
For Canada orders, $50 charge for orders less than $500, free shipping for orders over $500.
For Australia orders, $40 charge for orders less than $400, free shipping for orders over $400.
For Germany and the UK orders, $20 charge on all orders.
If your postal code is remote, our customer service team will contact you to add additional shipping charges.
Due to legal regulations and shipping company guidelines, additional shipping charges may apply to special products such as textiles, ceramics, electrical items, and bamboo-covered items.
To ensure smooth order delivery, please contact [email protected]Â for a pre-sales quote.
Order Processing
Orders are shipped within 2-3 business days from purchase. Orders placed on the weekend or holidays will start processing on the following business day.
Example – An order placed on Saturday will start processing Monday and will leave our warehouse by Wednesday. We do our best to get orders out as quickly and efficiently as possible.
Shipping Time
For US 48 States Standard Shipping:Â
If it shows “US Stocked” or “US-RTS” on product page, it means 3-7 working days from US Warehouse for delivery.
If it shows “ships from China” or “CHN-RTS” on product page, it means 40-50 days working days from China Warehouse by sea for delivery. Besides, “9-15 days Air Shipping” means 9-15 days working days from China Warehouse by air for delivery.
But sometimes, due to force majeure factors such as storms, insufficient logistics capacity, or customs inspections etc., you may experience delivery delays but we are committed to getting your products to you as soon as possible.
For Germany/Canada/Australia/the UK orders Shipping:Â
It will take 45-55 days working days from China Warehouse by sea for delivery.
For US Islands areas or other countries/regions:
For common and customized products, please confirm the customization cycle and delivery time with your sales.
Change Your Address
We cannot change the delivery address once your order has been processed. Please contact us immediately at [email protected] if you require any changes. In some instances, there may be a fee to make changes.
Cancellations
We are able to accept cancellations at any time before the order has been processed. If an order has already been dispatched, please refer to our refund policy.
Unexpected Delays
In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking too long to arrive and we will help you to resolve any situation that we have control over!
Parcel Damaged in Transit
If your package has been damaged in transit, please contact us at [email protected] with photos so we can assist you.
If you have any further questions, please contact our customer service team at [email protected].